Assemblyman David G. McDonough (R,C,I-Merrick) is announcing that the New York state Banking Department has a new toll-free help and complaint phone number, 1-877-BANK NYS (1-877-226-5697).

"The efforts of the state Banking Department will provide improved consumer services," said Assemblyman McDonough. "The consolidation of department services will increase convenience and accessibility for consumers."

In an effort to improve services to consumers, the state Banking Department has consolidated its toll-free services, which include consumer complaints, mortgage banking and ATM compliance. The new toll-free number replaced the individual department numbers on Feb. 17, 2004. The old contact numbers will be removed from service in mid-March.

Consumers can now call 1-877-226-5697 with their banking, mortgage, ATM compliance and consumer-related questions or concerns. Operators, who speak English, Spanish, Russian and Mandarin, are on duty between 9 a.m. and 5 p.m., Monday through Friday, except federal holidays. Outside of business hours the system is equipped to record messages.

Consumers with questions regarding credit card rates and fees should call 1-800-518-8866.