Assemblyman Scott Bendett today called on Gov. Hochul to postpone the transition of the Consumer Directed Personal Assistance Program (CDPAP) to Public Partnerships LLC (PPL) until July 1, 2025. This request arises from significant concerns regarding PPL's readiness to manage the transition effectively and the potential adverse effects on the hundreds of thousands of New Yorkers who depend on these essential services.​

CDPAP is a vital program that allows more than 280,000 New Yorkers with disabilities and chronic illnesses to receive personalized care from individuals they trust, often family members or friends. The state’s plan to consolidate fiscal intermediary services under a single entity, PPL, aims to streamline operations and reduce costs. However, the rapid implementation timeline has raised alarms among stakeholders.

As of March 20, 2025, approximately 200,000 consumers have initiated or completed the transition process to PPL, leaving around 80,000 individuals yet to begin. This gap underscores the challenges faced by many in navigating the new system and the pressing need for additional time to ensure a smooth transition.​

Furthermore, reports have highlighted significant operational issues within PPL. ​A whistleblower described the situation as a “s-t show,” indicating poor management and overwhelming call volumes have led to substantial delays. These challenges raise serious concerns about PPL’s capacity to handle the transition effectively. ​

Bendett emphasized the potential consequences of proceeding without adequate preparation: “Rushing this transition poses a grave risk of disrupting care for tens of thousands of New Yorkers who rely on CDPAP services daily. We must prioritize their well-being by ensuring that PPL is fully prepared to manage this responsibility, and reports show they are nowhere near it. A delay until July 1, 2025, will provide the necessary time to address existing issues and facilitate a seamless transition.”

Advocacy groups have echoed these concerns, urging for an extension to prevent disruptions in care and payroll for workers.In addition to concerns of payroll disruptions for workers, significant concern has been expressed over the adequacy of the health insurance coverage PPL plans to offer those providing care.

Bendett calls on the governor and the New York State Department of Health to heed these concerns and postpone the transition deadline. This action will ensure all consumers and personal assistants have sufficient time to complete the necessary processes without jeopardizing the continuity of care.​