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A10099 Summary:
| BILL NO | A10099A |
| SAME AS | No Same As |
| SPONSOR | Buttenschon |
| COSPNSR | |
| MLTSPNSR | |
| Amd §36.03, Ment Hyg L | |
| Develops protocols that designated hotline centers play calming music while callers are on hold, regular "comfort" messages, and if necessary, the hotline center shall provide additional messaging to encourage the caller to stay on the line. | |